Agent burnout Interactive Voice Response outsourcing 
ROI CX Solutions
DECEMBER 16, 2024
Without proper planning, the increased business during the holidays can lead to longer wait times, higher agent burnout, and missed opportunities to deliver outstanding holiday-time customer service. Craft a flexible staffing strategy: Hire seasonal agents, explore outsourcing solutions, or cross-train your team to manage demand.
ROI CX Solutions
APRIL 29, 2025
Common examples of AI customer service include chatbots , autopilots and copilots, and even some interactive voice response (IVR) menus. Autopilots and copilots assist agents as they engage with customers, suggesting tips based on your knowledge base to ensure efficient handling of each interaction.
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Anexa BPO
AUGUST 11, 2022
Customer service outsourcing leaders like Anexa can partner with brands across all industries, literally acting as a “secret weapon” that will enrich and expand the customer experience. With a successful track record spanning twenty years, Anexa has emerged as the preferred customer service outsourcing company for American firms.
Outsource Consultants
JUNE 15, 2022
If you are experiencing long wait times and agent burnout, it’s time to add support. Ensuring your IVR or call routing is up-to-date is important when looking to ease the time taken per call. If you need to increase or replace your outsource call center support to keep up with demand, we can help you find the right partner.
Playvox
OCTOBER 19, 2021
Managers who want to meet customer demands will typically ask their agents to work more hours. Increased agent burnout. Working extra overtime hours and handling back-to-back interactions all day long can quickly lead to agent burnout, especially if customers are frustrated about long wait times and take it out on agents.
NobelBiz
JUNE 4, 2024
Cost-effectiveness Outsourcing customer service to a call center can significantly reduce operational costs. Consider the following factors when making your decision: Features Look for essential features such as call routing, call recording, dialers, IVR (Interactive Voice Response), and robust reporting and analytics capabilities.
Hodusoft
AUGUST 9, 2023
Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).
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