Remove Agent burnout Remove Interactive Voice Response Remove Virtual Agent
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Contact Centers Can Thrive in the Worker Shortage

SmartAction

Traditional IVRs aren’t cutting it anymore as the bodies needed to fill in aren’t there to take the calls. With easily scalable virtual agents, hold times are eliminated. Those customer service reps have an assistant within the virtual agent. Customers are greeted with “How can I help you today?”

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What Is Contact Center AI?

Balto

The AI puts that company’s query at the top of the queue and routes it to the most suitable agent with an Automatic Call Distribution (ACD) system so that they can get support quickly. Analyzing Big Data Call centers collect a huge amount of data on their customers and how they interact with their businesses.