Agent burnout Morale Workload forecasts 
Playvox
JANUARY 11, 2024
These include staffing levels, employee experience, customer experience, agent workloads, team productivity, team morale, and the cost of labor. Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes.
Playvox
MAY 25, 2023
If your forecasting solution is inaccurately calculating the staffing you need, the result could be being overstaffed, which is very costly to an organization. People sitting around and not being productive is bad for morale and customer experience. How Does This Impact Omnichannel Forecasting? Complaints 2.
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