The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
If your forecasting solution is inaccurately calculating the staffing you need, the result could be being overstaffed, which is very costly to an organization. People sitting around and not being productive is bad for morale and customer experience. How Does This Impact Omnichannel Forecasting? Complaints 2.
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