Anexa BPO
AUGUST 11, 2022
Customer service outsourcing leaders like Anexa can partner with brands across all industries, literally acting as a “secret weapon” that will enrich and expand the customer experience. With a successful track record spanning twenty years, Anexa has emerged as the preferred customer service outsourcing company for American firms.
CCNG
MAY 11, 2022
Although the roles and responsibilities of call center agents have evolved since the dawn of the industry decades ago, the "human" element will always be the bedrock of call center services within business process outsourcing (BPO). People applying for call center agent jobs in the U.S. Let's jump right in. ?
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TeleDirect
FEBRUARY 7, 2025
For best call outsourcing companies and American call centers , mastering active listening can lead to higher customer satisfaction, increased retention, and improved brand reputation. Reduces Call Times Active listening helps agents identify customer needs faster, leading to shorter call durations and improved efficiency.
ROI CX Solutions
DECEMBER 16, 2024
Without proper planning, the increased business during the holidays can lead to longer wait times, higher agent burnout, and missed opportunities to deliver outstanding holiday-time customer service. Craft a flexible staffing strategy: Hire seasonal agents, explore outsourcing solutions, or cross-train your team to manage demand.
Outsource Consultants
JUNE 15, 2022
If you are experiencing long wait times and agent burnout, it’s time to add support. Being prepared for customer inquiries, whether you decide to add more agents or invest in technology, is the best way to set your company up for success. 2) Be proactive.
Playvox
OCTOBER 19, 2021
Managers who want to meet customer demands will typically ask their agents to work more hours. Increased agent burnout. Working extra overtime hours and handling back-to-back interactions all day long can quickly lead to agent burnout, especially if customers are frustrated about long wait times and take it out on agents.
Outsource Consultants
JANUARY 17, 2018
The big issue call center agents face, according to Kraus, is cognitive load. This happens when the fatigue of providing empathy combines with the mental drain of the constant menial job tasks, which causes the gradual agent burnout no matter how naturally inclined towards customer service they are. We can help!
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