Playvox

AUGUST 25, 2021

More than just a cost center, modern customer experience organizations are now responsible for support, as well as customer acquisition, retention, cross-selling, and upselling. This helps companies with more than 50 contact center agents reduce staffing costs while also preventing agent burnout.

Management 57

Management Agent burnout Contact Center Coaching 57

Balto

JANUARY 18, 2025

But the good news is that with a robust call center management strategy, including the right strategies, tools, and leadership approach, you can transform chaos into consistency and set your team up to thrive. Call center process management isnt just about efficiency anymore. Managing shifts to prevent agent burnout.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

But the good news is that with a robust call center management strategy, including the right strategies, tools, and leadership approach, you can transform chaos into consistency and set your team up to thrive. Call center process management isnt just about efficiency anymore. Managing shifts to prevent agent burnout.

Best practices 52

Best practices Call Center Metrics Management 52