Fonolo

FEBRUARY 14, 2019

We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. On top of this, a U.S. How do we properly make an early diagnosis?

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

TeleDirect

FEBRUARY 7, 2025

Sales and Upselling Calls Identify customer needs through active listening. Reduces Call Times Active listening helps agents identify customer needs faster, leading to shorter call durations and improved efficiency. The Role of Active Listening in Different Call Center Scenarios 1. Validate their frustration and offer a solution.

Call Center 62

Call Center Customer Service Agent burnout First call resolution 62

TechSee

MAY 18, 2022

This seems to be the sweet spot necessary to balance appropriately between efficiency and agent burnout. But in fact, when agents rush to answer each customer’s inquiry, they spend less time with each customer, resulting in decreased customer loyalty and satisfaction.

Call Center 109

Call Center Contact Center Benchmark Agent burnout 109

Hodusoft

JULY 2, 2024

High Call Volume: Long wait times & high turnover rates in contact centers lead to increased abandonment rates and missed opportunities for upselling and cross-selling. Agent Burnout & Attrition: Another major concern of insurance contact centers is increased agent burnout and attrition rate.

Agent burnout 52

Agent burnout Customer Experience Abandon rate Average Handle Time 52

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Do you take this opportunity to see if they are qualified for any upgrades, discounts, or renewals?

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

JustCall

NOVEMBER 22, 2023

Many growing businesses are struggling with this very hidden blocker that’s making it hard for their agents to work efficiently. It’s called the “agent tech stack mess”. The agent tech stack mess primarily breeds agent burnout. So, the financial impact goes beyond just keeping your current customers.

Agent burnout 52

Agent burnout Upselling Coaching Contact center software 52

Playvox

AUGUST 25, 2021

More than just a cost center, modern customer experience organizations are now responsible for support, as well as customer acquisition, retention, cross-selling, and upselling. Playvox adds its advanced Workforce Management solution to Dialpad contact centers, improving real-time agent planning, forecasting, and scheduling.

Management 57

Management Agent burnout Contact Center Coaching 57