Agent burnout Upselling Video 
Hodusoft
JULY 2, 2024
High Call Volume: Long wait times & high turnover rates in contact centers lead to increased abandonment rates and missed opportunities for upselling and cross-selling. Agent Burnout & Attrition: Another major concern of insurance contact centers is increased agent burnout and attrition rate.
JustCall
NOVEMBER 22, 2023
Many growing businesses are struggling with this very hidden blocker that’s making it hard for their agents to work efficiently. It’s called the “agent tech stack mess”. The agent tech stack mess primarily breeds agent burnout. So, the financial impact goes beyond just keeping your current customers.
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Playvox
APRIL 27, 2023
Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Agents won’t burn out trying to channel jump to satisfy needs. There is also a clear start and finish in these conversations.
Balto
JANUARY 14, 2025
Variety : Diverse formats, including text, audio, and video. Monitoring and analyzing agents performance through various metrics and reports provides insights on areas where agents excel or need improvement, enabling targeted coaching and development programs. Veracity : Ensuring data accuracy and reliability.
aircall
OCTOBER 31, 2016
And third, this increased customer loyalty and retention allows you to present your customers with upsell or cross-sell opportunities. For instance, a competitor may boast an enviable customer service channel such as a self-service video FAQ, a message board, or a sleek helpdesk. What does an omnichannel strategy mean in practice?
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