Agent burnout and Workload forecasts - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Agent burnout

Workload forecasts

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes. This helps with the second part of the equation, which is scheduling for the appropriate number of agents for the expected workload. Does your spreadsheet do all that?

Call Center

Call Center Schedule adherence call center workforce Management

The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

Inaccurate forecasts can also result in being understaffed, which is also very costly because it can create agent burnout and turnover, not to mention countless bad experiences because you don’t have enough people to serve the volume of interactions. How Does This Impact Omnichannel Forecasting? Complaints 2.

Contact Center

Contact Center Workload forecasts Agent burnout Customer retention

Workforce Management for Call Centers: What You Need to Know

The Importance of Accurate Forecasting for Omnichannel Volume

Stay Connected