VirtualPBX

FEBRUARY 5, 2025

Escalation Management: Use specific codes to flag escalations, ensuring prompt attention from higher support tiers. Actionable Analytics: Leverage call disposition data to monitor service performance and pinpoint recurring issues.

Healthcare 45

Healthcare Agent Empowerment Technical Support CRM 45

Calabrio

OCTOBER 15, 2019

This year we also launched our first-ever analytics competition , so there was even more to celebrate. The analytics competition celebrates companies using Calabrio Analytics to turn contact center data into compelling insights to drive results in their organizations. ANALYTICS COMPETITION WINNERS. THE ONE AWARDS WINNERS.

Agent Empowerment 16

Agent Empowerment Technical Support Gamification Analytics 16

Callminer

AUGUST 1, 2017

Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

MARCH 7, 2019

Deploying the most effective and sustainable VEA would require the integration of multiple technologies, such as interaction guidance, decision support, robotic process automation, workflow optimization and agent career path development. Current approaches to agent empowerment. Team-based models.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

VirtualPBX

FEBRUARY 4, 2025

Escalation Management: Use specific codes to flag escalations, ensuring prompt attention from higher support tiers. Actionable Analytics: Leverage call disposition data to monitor service performance and pinpoint recurring issues.

Healthcare 40

Healthcare Agent Empowerment Technical Support CRM 40