Calabrio

APRIL 23, 2025

Together, these enhanced capabilities help make our leading workforce management software even more agile, intelligent, and empowering. Todays contact centers face key challenges within and beyond their organizations directly related to workforce management. If we want different results, we need a different approach.

Contact Center 52

Contact Center contact center workforce Agent Empowerment Abandon rate 52

Balto

SEPTEMBER 21, 2022

Reaffirms commitment to agent empowerment for retention and growth in the contact center. The robust feature-set slated for release in October will include: Agent-sourced content. Because if your agents are satisfied, so are your customers.”. Agent empowerment goes beyond agent assistance.

Agent Empowerment 52

Agent Empowerment Contact Center Gamification contact center workforce 52

Calabrio

MARCH 22, 2025

By focusing on agent empowerment, process optimization, and data-driven decision-making, businesses can create a contact center that not only meets but exceeds customer expectations, fostering long-term relationships and driving business success. And if you can measure it, you can improve it.

Best practices 52

Best practices Contact Center Management Call Center 52