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Reaffirms commitment to agentempowerment for retention and growth in the contactcenter. The robust feature-set slated for release in October will include: Agent-sourced content. Because if your agents are satisfied, so are your customers.”. Agentempowerment goes beyond agent assistance.
By focusing on agentempowerment, process optimization, and data-driven decision-making, businesses can create a contactcenter that not only meets but exceeds customer expectations, fostering long-term relationships and driving business success. And if you can measure it, you can improve it.
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