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Reaffirms commitment to agentempowerment for retention and growth in the contact center. Selected agents can add their voice to the playbook, test new checklist items, and snooze or minimize prompts. Gamification. Gamification drives agents to want to achieve through the spirit of competition.
Implement real-time scoring, post-call debriefs, and peer coaching sessions to keep improvement continuous. Use gamification, leaderboards, and rewards to keep agents motivated and invested. Comprehensive Training: Train agents to handle a wider variety of issues without needing to escalate.
Implement real-time scoring, post-call debriefs, and peer coaching sessions to keep improvement continuous. Use gamification, leaderboards, and rewards to keep agents motivated and invested. Comprehensive Training: Train agents to handle a wider variety of issues without needing to escalate.
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Agent Empowerment 
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