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Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International CallCenter for 13 years. InsO International changed the callcenter and customer service arena by pioneering the world’s first hybrid callcentersolution. and then measure them obsessively, rewarding improvement.
Instead, you should opt for daily tracking allows for more accurate benchmarking, enabling finer-tuned intraday management that aligns more closely with actual demands. Focusing on these areas will help you enhance the effectiveness of your agents and, consequently, the quality of your customer service.
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