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AgentEmpowerment and Efficiency : Our solutions provide detailed performance analytics, facilitating targeted training and development programs that empower agents and enhance productivity. Strategy : Utilize industry reports and benchmarking studies to gauge your performance against peers.
To keep things fair and balanced, you can also implement shift bidding, allowing agents to choose shifts that work best for them while reducing the load on overworked team members. Intraday Management Even with the best forecasts and schedules, real-timemanagement is essential to maintain flexibility.
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