JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

VocalCom

MARCH 12, 2018

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agents should also be paired with peers. Give them autonomy.

Contact Center 91

Contact Center Agent Empowerment Interactive Voice Response Contact center software 91

Balto

JANUARY 6, 2025

Convin is an AI contact center software that utilizes Conversational Intelligence (CI) to capture customer sentiment and improve agent and customer experience. With Convins customizable scorecards, youll be able to boost agent performance with data-driven dialogue and productivity improvement suggestions.

Call Center 52

Call Center Coaching Surveys Contact Center 52

SharpenCX

OCTOBER 8, 2019

It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it. We’re here to help.

Coaching 59

Coaching Average Handle Time Customer Experience Metrics 59

Balto

AUGUST 23, 2024

Convin is an AI contact center software that utilizes Conversational Intelligence (CI) to capture customer sentiment and improve agent and customer experience. With Convin’s customizable scorecards, you’ll be able to boost agent performance with data-driven dialogue and productivity improvement suggestions.

Call Center 52

Call Center Coaching Surveys Contact Center 52

SharpenCX

OCTOBER 8, 2019

It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it. We’re here to help.

Coaching 52

Coaching Average Handle Time Customer Experience Metrics 52

SharpenCX

OCTOBER 29, 2019

Keep a close watch on quality and your contact center’s outlined best practices. Make sure each agent follows guidelines to ensure every service interaction meets customer expectations. Whatever the case may be, it all boils down to agent empowerment. They simply don’t care enough anymore to try.

Metrics 64

Metrics Call Center Customer Service Coaching 64