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The callcenterexperience of today’s world can be hostile at best and abusive at its worst. Record number of leaders, like you, are frantically searching Google to find a way to protect the mental health and well-being of their agents. Yet, your agents are still sitting there, taking it all in.
The modern callcenter blends AI, automation, and human touchpoints in ways that didnt exist five years ago. Todays callcenter operates in layers: Frontline Agents Handling inbound and outbound calls, emails, and chats. Supervisors Monitoring performance and coachingagents in real-time.
The modern callcenter blends AI, automation, and human touchpoints in ways that didnt exist five years ago. Todays callcenter operates in layers: Frontline Agents Handling inbound and outbound calls, emails, and chats. Supervisors Monitoring performance and coachingagents in real-time.
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