SharpenCX

NOVEMBER 3, 2020

The call center experience of today’s world can be hostile at best and abusive at its worst. Record number of leaders, like you, are frantically searching Google to find a way to protect the mental health and well-being of their agents. Yet, your agents are still sitting there, taking it all in.

Call Center 67

Call Center Agent Empowerment Management Coaching 67

Balto

JANUARY 18, 2025

Quality Assurance (QA) Analysts The Referees QA analysts make sure every call reflects your companys values and meets compliance standards. Key Focus Areas: Listening to calls and identifying areas for improvement. Onboarding That Actually Sticks Too many call centers treat onboarding like a checkbox exercise.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Quality Assurance (QA) Analysts The Referees QA analysts make sure every call reflects your companys values and meets compliance standards. Key Focus Areas: Listening to calls and identifying areas for improvement. Onboarding That Actually Sticks Too many call centers treat onboarding like a checkbox exercise.

Best practices 52

Best practices Call Center Metrics Management 52