Remove Agent Empowerment Remove Call center experience Remove Metrics
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Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Heres the simplest way to describe call center management: its everything that happens behind the scenes to make sure customer interactions run smoothly, agents stay motivated, and the business keeps moving forward. A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans.

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Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Heres the simplest way to describe call center management: its everything that happens behind the scenes to make sure customer interactions run smoothly, agents stay motivated, and the business keeps moving forward. A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans.

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3 Management Techniques to Use (And 2 to Ditch) to Erase the Bad Call Center Agent Experience in 2021

SharpenCX

The call center experience of today’s world can be hostile at best and abusive at its worst. Record number of leaders, like you, are frantically searching Google to find a way to protect the mental health and well-being of their agents. Yet, your agents are still sitting there, taking it all in.