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Callcenter process management isnt just about efficiency anymore. A well-run callcenter increases customer retention, drives upsells, and turns unhappy callers into raving fans. Hire for Grit and Empathy (Not Just Experience) Technical skills can be taught, but resilience and empathy are harder to instill.
Callcenter process management isnt just about efficiency anymore. A well-run callcenter increases customer retention, drives upsells, and turns unhappy callers into raving fans. Hire for Grit and Empathy (Not Just Experience) Technical skills can be taught, but resilience and empathy are harder to instill.
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