Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Balto

JANUARY 2, 2025

The most successful call centers dont just aim to handle more customer calls; they focus on delivering meaningful outcomes at scale. A call center’s productivity becomes a transformative force when it aligns with customer expectations, agent empowerment, and operational excellence.

Call Center 52

Call Center Abandon rate Interactive Voice Response First call resolution 52

JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Ameyo

SEPTEMBER 7, 2020

In order to deliver excellent customer service and support, these BPOs rely on the most trusted customer service software backed-up with advanced features around autodialer, ticketing system, ACD, and IVR. Let’s, without wasting any time, see what these features have got for … Setting up a BPO in Philippines?

Interactive Voice Response 89

Interactive Voice Response outsourcing Customer Service Agent Empowerment 89