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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution.

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Contact Center Workforce Management: 2025 Guide

Balto

Focusing on these areas will help you enhance the effectiveness of your agents and, consequently, the quality of your customer service. Revolutionize Work Schedules With Shift Bidding and Agent Empowerment Shift bidding, when done right, can be a game-changer for optimizing your contact center operations.