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Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International CallCenter for 13 years. InsO International changed the callcenter and customer service arena by pioneering the world’s first hybrid callcentersolution.
In an omnichannel contact center, its crucial to allocate more agents to channels that anticipate higher activity levels, such as chat during peak sales events or phone support after a product release. Moreover, you can use real-time adjustments to maintain flexibility and service level during unexpected demand surges.
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