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Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International CallCenter for 13 years. InsO International changed the callcenter and customer service arena by pioneering the world’s first hybrid callcentersolution.
Time is a crucial factor here; a customer just wont overlook a long waitingtime. Allocating your resources more effectively with workforce management will help you maximize service levels and keep your customers happy with quick resolutions from agents that can understand their problems.
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