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Of course, individual contact center managers and leaders can play many different roles across the organization. With sentiment data, you can develop more effective soft skills training and equip your agents to deliver better experiences. They may focus on one particular area or team within the operation.
In this guide, well break down what contact centerworkforce management truly means, why its a critical part of your operations, and share practical tips to help you level up your strategy. What Is CallCenterWorkforce Management?
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