SharpenCX

JULY 14, 2020

When I was in college, I worked in a call center. And one call is engrained in my mind as a permanent reminder of how not to interact. The customer who called in was just so insulting and so…mean. We were closing in 15 minutes and there was only one person left on my list to call. This wears on agents.

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TechSee

APRIL 16, 2019

In fact, agents are leaving their positions at more than twice the average attrition rate of other jobs. But thanks to a new wave of fresh approaches, that reality could be ripe for change as enterprises set about building a call center culture of excellence. What Matters Most to Contact Center Managers.

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NobelBiz

FEBRUARY 9, 2023

Going into 2021, we can foresee a few things that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment. What will 2021 look like for Contact Centers? Steve Bederman on the First Contact: Stories of the Call Center Podcast.

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Call Center Gamification Agent Empowerment Contact Center 52

Noble Systems

JANUARY 29, 2019

Next steps: get details on the latest tools contact centers are using to improve the agent desktop experience and more essential elements of a modern contact center. The post Agent Empowerment: Putting Firstline Employees First in the Contact Center appeared first on Noble Systems.

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Agent Empowerment Contact Center Customer centricity Surveys 58

Noble Systems

JANUARY 29, 2019

Next steps: get details on the latest tools contact centers are using to improve the agent desktop experience and more essential elements of a modern contact center. The post Agent Empowerment: Putting Firstline Employees First in the Contact Center appeared first on Noble Systems.

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Agent Empowerment Contact Center Customer centricity Surveys 47

Playvox

FEBRUARY 2, 2022

With these building blocks in place, you’re more likely to break the cycle of burnout and transform your contact center into a workplace of choice. You’ll then be poised to reverse the conditions that generate burnout and become a workplace of choice with an engaged workforce that enjoys longevity in their jobs. Getting Started.

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Contact Center Pipeline

OCTOBER 17, 2017

Employee engagement is more than just a buzzword. Engaged employees are more enthusiastic about their contribution to the business and, ultimately, increase the level and consistency of service provided to their clients. Successful customer service organizations create a culture that encourages it.

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