SharpenCX

JULY 14, 2020

Walk through some case studies of both subtle and overt disrespect, sexual, and/or racist commentary with your team and talk through tactics to confront a customer. Make sure your agents know there are boundaries so they don’t have to put themselves through the abuse. It’s pretty terrible. They’ll say anything to you.

Agent Empowerment 128

Agent Empowerment Call Center Contact Center Morale 128

Balto

DECEMBER 16, 2022

Agent Empowerment. Agent empowerment is one of the top trends in the contact center space for 2023. Empowering your agents means equipping your teams with the tools, trust, information, and freedom they need to make decisions when customers need it the most. Agent Experience.

Contact Center 52

Contact Center Agent Empowerment Self service Scripts 52

Kayako

SEPTEMBER 9, 2022

It also gives the impression that the company is not organized and hasn’t prioritized resources to equip its agents to provide a better experience. A good customer service conversation includes attentive listening, recall of details, empathy, and agent empowerment to pull together resources for a quick resolution.

Customer Service 62

Customer Service Journey mapping Agent Empowerment Customer retention 62

Balto

JANUARY 3, 2025

Automated Compliance Alerts: Protect agents from costly errors by flagging required disclosures or compliance risks in real time. Customizable Scripts: Allow agents to adjust scripts to their own voice while maintaining adherence to company guidelines.

Best practices 52

Best practices Call Center First call resolution Coaching 52

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Gain practical tips from case studies featuring leading companies. Learn the tools to allow agents to deliver remarkable experiences. November 28th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT

Contact Center

NobelBiz

MARCH 5, 2024

Agent Empowerment and Efficiency : Our solutions provide detailed performance analytics, facilitating targeted training and development programs that empower agents and enhance productivity.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Balto

JANUARY 2, 2025

A call center’s productivity becomes a transformative force when it aligns with customer expectations, agent empowerment, and operational excellence. Discover how Balto has helped leading call centers boost productivity, elevate agent performance, and drive measurable revenue growth fast. Lets Get Started.

Call Center 52

Call Center Abandon rate Interactive Voice Response First call resolution 52