Agents Will Be Empowered Only If They Feel Valued — And You Must Continuously Prove It to Them
CCNG
JANUARY 18, 2023
One of the major initiatives abuzz in the Contact Center industry is agent empowerment and how it will improve performance and CX. Agents who feel empowered are comfortable making decisions on their own, which gives them a keen sense of ownership with every customer interaction. One that managers can realize maximum ROI?
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