Global Response

MARCH 26, 2024

Yet many companies struggle with low first call resolution (FCR) rates. Strategies for improving first call resolution The good news is you’re not alone. Companies are constantly working to improve their first call resolution rates. Do your agents need a bit more training?

First call resolution 62

First call resolution Interactive Voice Response CRM Chatbots 62

Balto

JANUARY 2, 2025

The most successful call centers dont just aim to handle more customer calls; they focus on delivering meaningful outcomes at scale. A call center’s productivity becomes a transformative force when it aligns with customer expectations, agent empowerment, and operational excellence.

Call Center 52

Call Center Abandon rate Interactive Voice Response First call resolution 52

JustCall

MARCH 9, 2023

Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Balto

JANUARY 18, 2025

Other technologies, such as artificial intelligence (AI) and machine learning (ML), can also be used to improve call center operations. AI-powered chatbots, for example, can be used to handle routine customer inquiries, freeing up agents to focus on more complex issues.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Other technologies, such as artificial intelligence (AI) and machine learning (ML), can also be used to improve call center operations. AI-powered chatbots, for example, can be used to handle routine customer inquiries, freeing up agents to focus on more complex issues.

Best practices 52

Best practices Call Center Metrics Management 52