Agent Empowerment Cloud contact Interactive Voice Response 
VocalCom
MARCH 12, 2018
The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. The same is true for any other technology used, such as IVR systems.
Calabrio
FEBRUARY 25, 2025
Pros and Key Differentiators Comprehensive Suite: Get a complete set of tools for managing contact center operations and optimizing both agent and customer experiences Deep Analytics: Leverage rich, automatically generated insights into agent performance, customer interactions, and overall customer service and sales effectiveness.
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Calltools
APRIL 3, 2024
Create self-service options for tasks like paying bills, checking balances, and updating contact information. This lets customers handle their own needs while your agents tackle more demanding issues. Your call center can use interactive voice response (IVR) technology to make self-service even more convenient.
JustCall
MARCH 9, 2023
Many enterprises are choosing cloud-based contact center software to become more agile, resilient, and scalable for the long term. Using call center software, you can drive efficiency into call center functions like call routing, queueing, IVR, and much more.
Calabrio
MARCH 10, 2025
This category encompasses the tools that enable agents to connect with customers across an ever-expanding array of channels. From voice calls to modern digital channels, these tools ensure that agents have the resources they need to engage with customers effectively. Top Providers: Genesys Cloud, RingCentral, Five9, Twilio 4.
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