Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NICE inContact

DECEMBER 12, 2016

I would argue that the outcome of the customer interaction – specifically the level of effort and the resolution – has very little to do with the agent, and everything to do with the processes and empowerment culture of the contact center. Agents Want to Solve Customer Issues – But Can They? Reflect and move the needle.

Contact Center 74

Contact Center Agent Empowerment Customer Service Finance 74

Tethr

AUGUST 4, 2020

Liberating your voice data, developing your agents and creating CX teams are some of the best ways to get there. But with COVID-19 taking over every asset of the business world , companies have had to make some difficult decisions on finances. Empower your agents.

Coaching 69

Coaching Finance Call Center Enterprise 69

Balto

JANUARY 17, 2025

Not to mention, your agents wont be asked to work beyond their capacities, helping you retain them for a longer time. The cost of hiring, onboarding, and training an agent can significantly hurt your call centers finances if you have a low turnover rate.

contact center workforce 52

contact center workforce Contact Center Management call center workforce 52