Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Outsource Consultants

JANUARY 10, 2025

At Outsource Consultants, we’ve identified key strategies to boost your contact center’s performance and deliver outstanding results. This blog post will explore practical ways to streamline workflows, leverage AI and analytics, and empower your agents for maximum productivity.

Contact Center 67

Contact Center Agent Empowerment Interactive Voice Response outsourcing 67

Customer Service Life

DECEMBER 15, 2017

Pretty much every contact center on the planet has some sort of a quality assurance process — or so I learned when I contracted with an outsourcer a half dozen years ago. Since going to work for an outsourcer, I’ve been witness to dozens of quality processes and have observed many similarities and differences. What’s next?

Coaching 74

Coaching Agent Empowerment outsourcing Contact Center 74

Global Response

AUGUST 7, 2023

What does empowerment look like when it comes to their role? Agent empowerment is key for increasing retention and job satisfaction, but it also plays a large role in effective customer service and customer satisfaction. So, how do you create empowered call center agents who can deliver great service day-in and day-out?

Call Center 62

Call Center Agent Empowerment Average Handle Time Feedback 62