Agent Empowerment Coaching Tips 
Fonolo
JANUARY 14, 2021
TIP: Be as flexible as possible when providing training, and encourage your agents to share what they need from you to succeed. Offer a variety of sessions and materials that include roleplay, one-on-one coaching, and even quick tips and one-pagers. Create opportunities for agents to voice their suggestions and concerns.
SharpenCX
APRIL 29, 2020
Build in time for agent coaching. To keep your team engaged and performing at their best, your agents need to be coached daily. Because productivity without engagement is another key contributor to agent burnout – the Rube Goldberg Machine of bad outcomes. Coaching builds confidence in your agents.
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SharpenCX
OCTOBER 8, 2019
It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it. We’re here to help.
Comm100
DECEMBER 1, 2017
Tip: Designing annual priorities will be unique to each contact center, and may depend on company history, culture, and customer experience goals. Tip: Begin to examine your existing contact center processes. Tip: Pay attention to customer demographics, culture, and feedback when crafting your customer engagement strategy.
teleopti
DECEMBER 2, 2019
Once everyone is confident with the new system, discuss ways to utilize the latest WFM training planner capabilities for coaching sessions. For more hints and tips, download the brand new “ Teleopti WFM Guru Guide with Fexco: Tips for Smoother Planning & Engagement ”. Download Guru Guide.
SharpenCX
OCTOBER 8, 2019
It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it. We’re here to help.
Balto
JANUARY 17, 2025
Todays call center operates in layers: Frontline Agents Handling inbound and outbound calls, emails, and chats. Supervisors Monitoring performance and coaching agents in real-time. Workforce Management (WFM) Forecasting, scheduling, and making sure the right number of agents are on hand during peak hours.
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