SharpenCX

AUGUST 8, 2018

In case you missed it, we’re recapping last week’s Agent Empowerment Webcast presented by Blair Pleasant of BCStrategies. We unpacked the idea of agent empowerment and what it means for customer satisfaction. Plus, we gave an introduction to BCaaS.

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Agent Empowerment Contact center software Enterprise Contact Center 52

SharpenCX

MARCH 12, 2019

Yet, too many companies fail to put their people first and give their agents the support needed to deliver stellar service. The post How Agent Empowerment Impacts Your Customer Service Experience appeared first on Sharpen Contact Center Software. Creating positive experiences for your customers.

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Agent Empowerment Customer Service Contact center software Contact Center 52

JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

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Contact center software Contact Center call center software contact center solutions 52

VocalCom

MARCH 12, 2018

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. The post How to Empower Contact Center Agents appeared first on Vocalcom Blog.

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Contact Center Agent Empowerment Interactive Voice Response Contact center software 91

Balto

JANUARY 6, 2025

Convin is an AI contact center software that utilizes Conversational Intelligence (CI) to capture customer sentiment and improve agent and customer experience. With Convins customizable scorecards, youll be able to boost agent performance with data-driven dialogue and productivity improvement suggestions.

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Call Center Coaching Surveys Contact Center 52

SharpenCX

DECEMBER 30, 2019

Because it determines your agents’ empowerment, productivity, and happiness at work. The post How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods to Put People First and Build Positive Experiences appeared first on Sharpen Contact Center Software.

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Agent Empowerment Contact Center Contact center software Morale 94

SharpenCX

APRIL 29, 2020

And, now’s the perfect time to test out shift bidding – where agents get more control over their individual schedules. . The post Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations appeared first on Sharpen Contact Center Software.

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Coaching Management Contact Center Morale 76