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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Emphasis on agentempowerment: Features like mobile self-scheduling, automated quality management, and intuitive AI-powered BI tools empower agents, boosting engagement and job satisfaction. It emphasizes automation and efficiency, providing tools for automated scheduling, adherence monitoring, and performance tracking.
Managing Technology: The contemporary contactcenter is an increasingly digital place. The right technology is key to facilitating contactcenter activity and accelerating improvement. Occupancy Rate: Measures the percentage of time agents are actively engaged in handling calls.
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