Remove Agent Empowerment Remove contact center workforce Remove Employee engagement
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Top 5 NICE Workforce Management Competitors and Alternatives

Calabrio

In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contact center workforce software providers. In 2023, Genesys began offering the standalone Genesys Cloud EX solution focused on employee engagement. And the reports are not flexible.

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Contact Center Management: Best Practices & Strategies for Peak Performance

Calabrio

By focusing on agent empowerment, process optimization, and data-driven decision-making, businesses can create a contact center that not only meets but exceeds customer expectations, fostering long-term relationships and driving business success.