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In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contactcenterworkforce software providers. Strong industry expertise: Verint has deep expertise in the contactcenterindustry. And the reports are not flexible.
Reaffirms commitment to agentempowerment for retention and growth in the contactcenter. The robust feature-set slated for release in October will include: Agent-sourced content. Because if your agents are satisfied, so are your customers.”. Agentempowerment goes beyond agent assistance.
By focusing on agentempowerment, process optimization, and data-driven decision-making, businesses can create a contactcenter that not only meets but exceeds customer expectations, fostering long-term relationships and driving business success.
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