Calabrio

FEBRUARY 25, 2025

In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contact center workforce software providers. Key Features & Differentiators AI-driven CX orchestration: Unique conversational AI-backed tools drive greater personalization and automation.

Management 52

Management contact center workforce Schedule adherence Contact Center 52

Calabrio

FEBRUARY 25, 2025

This unified view of customer interaction data empowers organizations to better understand consumer behavior, preferences, and needs across touchpointsand it can help facilitate the creation of experiences that are more personalized, more consistent, and more likely to drive positive outcomes.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

Balto

SEPTEMBER 21, 2022

Reaffirms commitment to agent empowerment for retention and growth in the contact center. The robust feature-set slated for release in October will include: Agent-sourced content. Personalization. Agents can set up Balto with their own spin. Agent empowerment goes beyond agent assistance.

Agent Empowerment 52

Agent Empowerment Contact Center Gamification contact center workforce 52

Calabrio

MARCH 22, 2025

A well-managed contact center enhances customer loyalty, drives revenue growth, and provides competitive differentiation. The ability to deliver personalized and seamless customer experiences is paramount. Thats why effective contact center workforce management is a cornerstone of any successful operation.

Best practices 52

Best practices Contact Center Management Call Center 52