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In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contactcenterworkforce software providers. As a result, customer reviews of the NICE WFM setup process leave much to be desired. And the reports are not flexible.
Reaffirms commitment to agentempowerment for retention and growth in the contactcenter. The robust feature-set slated for release in October will include: Agent-sourced content. Because if your agents are satisfied, so are your customers.”. Agentempowerment goes beyond agent assistance.
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