Agent Empowerment, CRM and Multi-channel support

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Agent Empowerment

CRM

Multi-channel support

My Agent eXperience Selected as 2016 Customer Product of the Year

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Agent Empowerment

Agent Empowerment Multi-channel support Contact Center Cloud contact

What Is Call Center Monitoring: Benefits, Best Practices & Tools

Balto

JANUARY 3, 2025

Integration Capabilities: Ensure the software seamlessly connects with your CRM, workforce management systems, and customer feedback platforms for a comprehensive view of performance. Modern platforms provide real-time guidance , allowing agents to receive in-the-moment coaching while maintaining compliance and efficiency.

Best practices

Best practices Call Center First call resolution Coaching

Customer Contact Central

My Agent eXperience Selected as 2016 Customer Product of the Year

What Is Call Center Monitoring: Benefits, Best Practices & Tools

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