Noble Systems

JANUARY 29, 2019

But despite innovations like omnichannel and artificial intelligence, the importance of providing firstline employees with the tools to deliver optimal customer experiences has not changed. Businesses that continue to ignore the needs of firstline employees – such as contact center agents – do so at their own peril.

Agent Empowerment 58

Agent Empowerment Contact Center Customer centricity Surveys 58

Noble Systems

JANUARY 29, 2019

But despite innovations like omnichannel and artificial intelligence, the importance of providing firstline employees with the tools to deliver optimal customer experiences has not changed. Businesses that continue to ignore the needs of firstline employees – such as contact center agents – do so at their own peril.

Agent Empowerment 47

Agent Empowerment Contact Center Customer centricity Surveys 47

CSM Magazine

JUNE 22, 2023

. “At Calabrio, we’re committed to blazing a trail with solutions that elevate our customers’ business operations,” said Kevin Jones , Chief Executive Officer, Calabrio. Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike.

Agent Empowerment 52

Agent Empowerment Customer centricity industry standards Coaching 52