Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Great customer experiences now come with a massive price premium and bad ones drive even the most loyal consumers away in a hurry.

Best practices 52

Best practices Contact Center Management Call Center 52

SharpenCX

DECEMBER 30, 2019

Each year, customer expectations grow yet budgets stay flat. Customers want more ways to connect with your company; better, faster, and now. You form new strategies or tailor your old ones to the new expectations of customers. But through it all, one question remains the same: Do you know how to keep customers happy?

Agent Empowerment 94

Agent Empowerment Contact Center Contact center software Morale 94

CSM Magazine

DECEMBER 8, 2022

Building a solid customer experience strategy to attract new customers and retain existing ones is even more crucial for business success now. But building your CX strategy from scratch can be a daunting task. In this article, we will discuss CX strategy- what it is, why you need one and how to build one for your brand.

Customer Experience 52

Customer Experience Agent Empowerment Self service Average Handle Time 52

Tethr

DECEMBER 23, 2020

Thanks to 2020, investment in self-service digital channels will become an essential part of providing an effortless customer experience during 2021. #2. Growth of Agent Empowerment . If not, it may be time to invest in your CX strategy in terms of human assets, not automated ones.

Customer Experience 72

Customer Experience Agent Empowerment Self service Chatbots 72

Playvox

FEBRUARY 2, 2022

We’ll guide you on the journey to becoming a workplace of choice by helping you understand: the root causes of call center agent burnout the benefits of overcoming burnout the right steps and strategies to improve agent performance. Preventing Agent Burnout. There are a number of steps you can take to prevent burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

SharpenCX

OCTOBER 8, 2019

Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. And, we’re dishing out tactics and strategies to put the data to use for a better CX. What’s your average Customer Lifetime Value?

Coaching 59

Coaching Average Handle Time Customer Experience Metrics 59

SharpenCX

OCTOBER 8, 2019

Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. And, we’re dishing out tactics and strategies to put the data to use for a better CX. What’s your average Customer Lifetime Value?

Coaching 52

Coaching Average Handle Time Customer Experience Metrics 52