Remove Agent Empowerment Remove Customer Experience Remove Morale
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Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Your Agents’ Empowerment

SharpenCX

And the average call center agent lifespan is just three years. . Turnover is expensive and takes a toll on morale. How frustrating to pour time and energy into your agents and be unable to retain them because of the toll of stress. It’s not impossible to combat stress and abusive language from angry customers.

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Why agent empowerment is key to achieving customer service excellence

Enghouse Interactive

Agent empowerment is vital to contact center success. Empowered agents stay longer, and improve the customer experience.

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Six Expert Insights: How AI Will Shape the Future of Home Services

Balto

This blog captures the key takeaways from our recent webinar, “ The Future of Home Services: Merging Lead Intake Automation with Agent Empowerment.” It’s about enabling agents to focus on what matters—building relationships, not wrestling with back-end processes. And the result? But technology alone isn’t enough. Interested?

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Contact Center Workforce Management Best Practices

Fonolo

Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too.

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How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods to Put People First and Build Positive Experiences

SharpenCX

When your agents work hard for your customers, they reduce customer effort and build positive customer relationships. Given that a whopping 96% of customers are disloyal after a high-effort experience, we know that low-effort customer experiences are happier ones. I know what you’re thinking.

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Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Virtual Employee Assistants (VEA) – or digital buddies – have been tapped as an effective solution to help contact centers both support and motivate their agents.

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Top Contact Center Trends for 2023

Balto

Agent Empowerment. Agent empowerment is one of the top trends in the contact center space for 2023. Empowering your agents means equipping your teams with the tools, trust, information, and freedom they need to make decisions when customers need it the most. One cheat code towards empowered agents?