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Idaho Central continuously improves frontline engagement and performance and encourages agentempowerment—all backed by Calabrio’s integrated workforce management (WFM) platform. More than half of Idaho Central’s agents maintain a perfect attendance record. Runner Up – Superior Propane.
Its about creating a customer journey that feels personal, professional, and effortless. A well-run call center increases customerretention, drives upsells, and turns unhappy callers into raving fans. Use gamification, leaderboards, and rewards to keep agents motivated and invested.
Its about creating a customer journey that feels personal, professional, and effortless. A well-run call center increases customerretention, drives upsells, and turns unhappy callers into raving fans. Use gamification, leaderboards, and rewards to keep agents motivated and invested.
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