VirtualPBX

FEBRUARY 5, 2025

Agent Empowerment: Train technical support teams on precise coding to ensure accurate documentation of complex issues. Comprehensive Coding: Use detailed codes to capture outcomes, such as issue resolution, escalations, bug reports, or pending response.

Healthcare 45

Healthcare Agent Empowerment Technical Support CRM 45

NICE inContact

DECEMBER 12, 2016

So, maybe your agents are empowered to solve problems and make decisions in the best interest of your customers, but can they easily access the information to troubleshoot and resolve the issue? Many organizations document processes and information, but then bury it on a Sharepoint site. Reflect and move the needle.

Contact Center 74

Contact Center Agent Empowerment Customer Service Finance 74

Callminer

AUGUST 1, 2017

Proper training : Giving proper training to agents in the beginning is very important as they will learn how to resolve certain issues and have the proper knowledge of the campaign. This will improve campaign performance overall including agents’ service levels. He also owns and operates Toister Performance Solutions, Inc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

VirtualPBX

FEBRUARY 4, 2025

Agent Empowerment: Train technical support teams on precise coding to ensure accurate documentation of complex issues. Comprehensive Coding: Use detailed codes to capture outcomes, such as issue resolution, escalations, bug reports, or pending response.

Healthcare 40

Healthcare Agent Empowerment Technical Support CRM 40