Agent Empowerment, Education and Scripts - Customer Contact Central

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Agent Empowerment

Education

Scripts

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center

Contact Center Call Center Average Handle Time Real estate

3 Projects to Help You Deliver Good Customer Service Daily (+ Resources)

SharpenCX

JUNE 30, 2021

With an internal knowledge base, your agents can look for answers themselves, empowering them to problem solve when you’re unavailable and helping them become more independent in their work. We have 6 scripts to stock in your knowledge base. Project 3: Support Your Agents Professionally and Personally. Read More ]. Read More ].

Customer Service

Customer Service Coaching Contact Center Agent Empowerment

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

3 Projects to Help You Deliver Good Customer Service Daily (+ Resources)

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