Noble Systems

JANUARY 29, 2019

Streamlined desktops up-to-date technology are important, but so are workforce development, training and professional education. Despite widespread adoption of automation and self-service solutions, customer experience ratings most accurately reflect agent performance; it’s an established and longstanding causality.

Agent Empowerment 58

Agent Empowerment Contact Center Customer centricity Surveys 58

Noble Systems

JANUARY 29, 2019

Streamlined desktops up-to-date technology are important, but so are workforce development, training and professional education. Despite widespread adoption of automation and self-service solutions, customer experience ratings most accurately reflect agent performance; it’s an established and longstanding causality.

Agent Empowerment 47

Agent Empowerment Contact Center Customer centricity Surveys 47

Callminer

AUGUST 1, 2017

Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334