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The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employeeengagement and satisfaction, and ultimately enrich human interactions with their brand. THE ONE AWARDS WINNERS. The Leader – Idaho Central Credit Union.
With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agentengagement and satisfaction. Today’s limited Virtual Employee Assistants. Team-based models.
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