Agent Empowerment Employee engagement Technology 
Aspect
JULY 11, 2017
Still, the majority of agents said they plan on staying with the company where they are currently employed. But what makes an employee engaged? Turns out one of the key factors to keeping employees engaged is having the most up to date technology to service customers. Click here.
Fonolo
JANUARY 26, 2023
Agent Empowerment The evolving role of the agent in the contact center was one key trend many of our influencers are watching. They discuss the importance of driving employee engagement and by extension, customer satisfaction. “I And their answers may not be what you expect.
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Noble Systems
JANUARY 29, 2019
Advancements in technology have contact centers light years ahead of where they were five – even two years ago. But despite innovations like omnichannel and artificial intelligence, the importance of providing firstline employees with the tools to deliver optimal customer experiences has not changed. .”
TechSee
APRIL 16, 2019
Acknowledging and addressing agent pain points – such as lack of career progression, low pay, frustration with repetitive tasks and inadequate technology – demonstrates effective leadership and helps the drive toward agent empowerment, ultimately benefiting contact center productivity. Improving Contact Center Culture.
Noble Systems
JANUARY 29, 2019
Advancements in technology have contact centers light years ahead of where they were five – even two years ago. But despite innovations like omnichannel and artificial intelligence, the importance of providing firstline employees with the tools to deliver optimal customer experiences has not changed. .”
Calabrio
FEBRUARY 25, 2025
NICE CXone has long been a recognized name in the contact center space, but today, its far from the only solution equipped to solve contact centers management and engagement needs. In 2023, Genesys began offering the standalone Genesys Cloud EX solution focused on employee engagement.
TechSee
MARCH 7, 2019
With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants.
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