Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations
SharpenCX
APRIL 29, 2020
We harbored some customer goodwill and boosted agent morale and inclusion in the process. Remember – agents are an integral part of your company, too. Include your agents in the scheduling process. Some of your agents are newly-minted substitute teachers, dog walkers and toddler-entertainers.
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