Call Center Management: Best Practices, KPIs, Metrics & Roles
Balto
JANUARY 18, 2025
When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. Onboarding That Actually Sticks Too many call centers treat onboarding like a checkbox exercise. Leverage AI as a Copilot (Not a Replacement) AI should enhancenot replaceyour agents. Flip the script.
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