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But the good news is that with a robust call center management strategy, including the right strategies, tools, and leadership approach, you can transform chaos into consistency and set your team up to thrive. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience.
But the good news is that with a robust call center management strategy, including the right strategies, tools, and leadership approach, you can transform chaos into consistency and set your team up to thrive. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience.
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